Progesterone Cream Progestelle Customer Service
by Eckhart, MD
At Women's Therapeutic Institute, I Value Our Customers!
Product is 100% Guaranteed!
Payment | Shipping Methods | Returns | International Orders | Privacy and Security
Since 1999, and 8,000 patients as of 2008, all we do is women's hormones specifically and mainly progesterone cream. Hormones and progesterone is what I do as a Medical Doctor every day since 1999. My primary focus is to educate women about optimum health and wellness. My goal is to continue the legacy of John Lee, MD while adding to it and furthering it. Our Progesterone Cream Progestelle is used by Naturopaths, medical doctors, chiropractors, and health food stores. Progestelle is distinctive in quality and used in clinical offices around the world with proven clinical efficacy. Every product is personally chosen or formulated and evaluated by myself, Eckhart, MD with diligence and painstaking time sucking research for effectiveness and safety. The result is a reputation for a product that simply works. My patients spontaneously recommend the product to friends and relatives. I am so confident about our methodology that I offer a 100% money back guarantee. Patients have returned empty bottles 9 months later. Some patients after following our avoidance list, claiming to feel like a "million bucks" have even returned our product for a full refund. Even Kelly from the Regis and Kelly show as seen on TV has requested our avoidance list.
We offer our highly unique 1-2 punch system of taking progesterone cream and avoiding xenoestrogens and phytoestrogens. Many of our competitors don't know xenoestrogens and phytoestrogens exist and their customers suffer for it. In fact, if you do not avoid xenoestrogens and phytoestrogens, the failure rate may be as high as 40%.
Payment Methods
Credit Cards
Women's Therapeutic Institute accepts Visa, Mastercard, Discover, and American Express Credit cards. Debit cards should also work. However, you may have to verify with your bank if there are any limitations pertaining to daily withdrawals on your card. Some banks do not allow internet transactions on the debit card unless the customer agrees to do so and has previously cleared it with his or her bank.
If you are a pre-existing customer, we already have your card on file. Some find it more convenient to email us an order.
Money orders
To pay by money order just add up the amount of money needed for the products and shipping. You can make out an order page with the shopping cart at www.womhoo.com and print it out before processing your credit card. Send the completed order to:
Women's Therapeutic Institute
PO Box 2592
Cedar Park, Texas 78630
Make out the Money Order to "Women's Therapeutic Institute". We can only accept Money orders denominated in US dollars. To determine the amount required for your payment use the subtotal amount from the shopping cart page and add local tax if you are shipping to Colorado only. Because we have to wait to receive the money order, it may slow down the order as the products will not be shipped until the money order is received.
Personal Checks
To pay by personal check just add up the amount of money needed for the products and shipping. You can make out an order page with the shopping cart at www.womhoo.com and print it out before processing your credit card. Send the completed order to:
Women's Therapeutic Institute
PO Box 2592
Cedar Park, Texas 78630
Make out the personal check to "Women's Therapeutic Institute". We can only accept personal checks denominated in US dollars. To determine the amount required for your payment use the subtotal amount from the shopping cart page and add local tax if you are shipping to Colorado only. Because we have to wait to receive the personal check, it may slow down the order as the products will not be shipped until the personal check is received.
Mistakes, Complaints, Missing or Damaged Product
If you are now fully happy with your product please let us know.
We have in place a complaint and dispute resolution procedure. Please email us or call us (512) 275-6963.
Let us know how we can serve you and resolve the issue to make it right again. Your satisfaction and happiness with our products is of utmost importance to us.
Shipping Methods and Charges
All orders are processed the same or following business day, so please ensure that your address, phone number and requested shipping method are correct before you submit your order. Please also check your email confirmation correctly, as we will use this to communicate with you. We never sell or share our email address with anyone.
In the United States, you may expect delivery of most in-stock items within 3-6 business days of your order. All orders within the United States and territories are shipped via the United States Postal System. We track all orders. Unfortunately, the USPS does not provide a way to give special delivery instructions. We suggest that you make arrangements with your mail carrier in advance as to where to leave the package. Please make sure the recipient knows that the package is coming. During the winter, we usually ship by signature confirmation to make sure the product is kept warm and the progesterone does NOT crystallize out in the progesterone cream. However, during the summer, the package is shipped with delivery confirmation only. Usually, the temperature is NOT cold enough to crystallize out the progesterone. However, rarely, you may or may not find small shiny crystals on the bottom of the bottle. You may put the bottle back in the plastic bag and heat it for 3 hours using hot tap water while frequently changing the water. Nothing will happen for at least 2 hours, then all of a sudden, the crystals will melt. However, if there are crystals, there is usually not many crystals. This means that there is not much progesterone that has crystallized out. And this means that the heating process is not neccessary.
Outside the United States, in countries such as the UK, the package will be shipped by United States Postal Air and may take 2-3 weeks to get there. Malaysia, Dubai, and Singapore may take 1 month or more. If the package is held in customs it may take even longer.
Overnight Delivery
We usually do NOT ship product overnight delivery unless there is an emergency. You may call us or email us for overnight delivery or type a message in the box below the shipping options. The shipping charge for overnight delivery may be about $25.00 or more in the United States.
How do I Return an Item?
If you have not opened the box, write "Refuse" on the box and give it back to the Post Office. This way you may avoid a postal charge. Otherwise just send the product back, even the empty bottles to the following address:
Women's Therapeutic Institute
PO Box 2592
Cedar Park, Texas 78630
Make sure to include your address and phone number.
International Orders
International orders are shipped by United States Post Office Air Mail. It may take 2-3 weeks for progesterone cream to get to the United Kingdom. Countries such as Malaysia, Indonesia, Japan, Dubai may experience a mailing time of 1 month or slightly more. Shipping charges are listed on the shipping page of the website. If you choose the wrong country to calculate shipping charges, you may be charged or credited later. If you did not receive the order after a month, please contact us. Sometimes the product may be held in customs.
Please understand that you may have to pay import duties and taxes once your order with progesterone cream has entered your country. Packages are randomly chosen to be inspected upon entering your country. It is the decision of your country to assign customs. Women's Therapeutic Institute has no control over the Customs department of your country. Please constact us if your country has decided to seize and return the product. We can help you. Talk to us.
Privacy and Security
We use Secure Sockets Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Because we use SSL, placing an order online is just as safe as giving your credit card number over the telephone.
Our servers are housed at Rack Space in San Antonio, TX. They have a military grade secure server center that has a locked server room with secure access. We have been in business since 1999 using Rack Space and have not had any documented credit card theft from our servers.
We use your email address to send confirmation messages of your progesterone cream order. We do not sell or transmit your email address to others. We do NOT spam your address. We will not give away your address.
